Login: $credential = Get-Credential Connect-MicrosoftTeams -Credential $credential Connect-MsolService -Credential $credential Create Audio Files The agents, distribution lists, and Teams channels referred to below have already been created.You have purchased Microsoft Teams Phone.PowerShell is installed on your computer.Creating Teams Call Queue Using PowerShell Handling options for queue overflow and timeout.īelow we have explained two methods of creating Teams Call Queueġ.Call routing - in First In, First Out (FIFO) order - to agents.Music while people are waiting on hold in a queue.
Calls are distributed one at a time to the people in the queue, who are known as agents. Call queues route callers to people in your organization who can help with a particular issue or question.
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